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Confidential

Maintenance Ticketing Module

Customer Support / Field Service

Project Scope

MobileDashboardBackend

Key Features

  • Ticket lifecycle
  • Map view
  • Reassignment
  • Monthly reports

Business Impact

  • Reduced resolution time through clear ticket assignment and tracking
  • Full visibility of ticket status for operations and management
  • Accountability framework with clear ownership and SLA tracking

Technology Stack

FlutterReactNode.js

Deliverables

  • Requirements (BRD/SRS)
  • UX/UI
  • Mobile app
  • Dashboard
  • Backend
  • UAT support + Go-Live checklist

Typical Timeline

Discovery
1 week
Build
2–6 weeks
UAT
1–2 weeks
Go-Live

Discuss a similar system for your operations

If this case study aligns with your requirements, we can discuss scope, timeline, and delivery approach.

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Interested in a similar system?

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